Privacy policy

Your privacy is important to CiM. This statement of confidentiality applies to activities resulting directly from your visit to this website. It does not apply to the website of third parties that have a link to this website; moreover, CiM is not responsible for the protection of privacy policies on those other websites. We strongly recommend that you read the protection of privacy policies of those third parties before providing information to their website. This Statement does not apply to instances where we merely process data on behalf of clients for their benefit, such as when we act as a web hosting service provider. From time to time, we may supplement this Statement with additional information relating to a particular interaction we have with you.

Collection of personal information

You may choose to give us personal information directly in a variety of situations. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes. We may also collect information relating to your use of our websites through the use of various technologies. For details regarding the technologies we employ, see “Cookies, Web Beacon and Other Technologies” below. The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

Use of personal information

Fulfilling your transaction request

If you request something from CiM, we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, CiM’s business partners, financial institutions, shipping companies, or postal or government authorities, such as customs authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your experience on our websites

We may use information we collect about you to provide you with a personalized experience on our websites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Providing support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this information; the conditions regarding the handling and processing of that data is covered by the applicable Terms of Use or other agreements between you and CiM.


The information you provide to CiM, as well as the information we have collected about you indirectly, may be used by CiM for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below). Some of our offerings may be co-branded, that is sponsored by both CiM and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.


In connection with a job application or inquiry, whether advertised on a CiM website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout CiM in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.

Monitoring or recording of calls, chats and other interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that CiM may monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Use of information in the social computing environment

CiM provides social computing tools on its website to enable online sharing and collaboration among members who have registered to use them. When registering to use these tools, you will be asked to provide certain personal information. Registration information that is not automatically made available to other participants as part of your profile will be subject to and protected in accordance with this Privacy Statement. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside CiM.

Protect the rights and property of CiM and others

We may also use or share your information to protect the rights or property of CiM, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website.

Information for business partners

If you represent a CiM business partner, we may use information provided on our site to administer and develop our business relationship with you, the business partner you represent, and CiM business partners generally.

Sharing of personal information and international transfers

CiM is a global organization with business processes, management structures and technical systems that cross borders. As such, we may share information about you within CiM and transfer it to business partners in other countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement. Our Privacy Statement and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, CiM will still handle your information in the manner described here. However, we do not sell or lease such information. Circumstances may arise where, whether for strategic or other business reasons, CiM decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is CiM’s practice to seek appropriate protection for information in these types of transactions. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of CiM, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Information security and accuracy

We intend to protect your personal information and to maintain its accuracy. CiM implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

Cookies, web beacons and other technologies

To make the visit to our website a more pleasant experience for users or to create statistics, we may use cookies or other similar technologies to gather the information with which we could not identify the people visiting our website. You may have configured your browser to block cookies or alert you when a website tries to place a cookie on your computer. However, some websites do not work properly when you decide to block cookies.

Online advertising

CiM does not deliver third party online advertisements on our website but we advertise our products and services on others’ websites. We may collaborate with websites operators as well as network advertisers to do so. Please familiarize yourself with those websites operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. CiM does not provide any information relating to your usage of CiM websites to website operators or network advertisers.

Notification of changes

We will post a notice for 30 days at the top of this page notifying users when this Privacy Statement is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we can use your personal information in such a way.

Privacy questions

If you have a question about this Privacy Statement or CiM’s handling of personal information, please contact:

Sebastien Charbonneau
+1 450-678-8337

CiM Maintenance
6300 Auteuil, suite 201
Brossard (Quebec) J4Z 3P2