IBM Tivoli CCMDB
IBM® Tivoli® Change and Configuration Management Database
Select CiM Maintenance for your purchase and implementation of IBM Tivoli products
CiM Maintenance is a experienced IBM Business Channel Partner for both Maximo and Tivoli products. Our staff are specifically trained in the installation, configuration, testing, training and deployment of Tivoli CCMDB and Service Request Manager.
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The CiM Visual IT Scheduler products – IT Change Scheduler and IT Release Scheduler provide powerful tools to simply the process of creating trusted high integrity IT schedules.
IBM® Tivoli® Change and Configuration Management Database overview
Leverage an open-architected integration platform for implementation and automation of successful service management initiatives. This CCMDB software from Tivoli® automates data, workflows and policies to align IT infrastructure management with business priorities.
- Automated impact analysis enables the quickest access to critical data that could cause outages due to change.
- Workflow-driven change processes reduce costs by making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
- Blackout periods identify critical business periods when outages would be expensive. Blackout periods can be restricted or locked down for maximum flexibility.
- Multicustomer enablement or Service Provider support allows management of change and configuration management for multiple customers in a single deployment.
- Ensure CMDB accuracy through complete audit and remediation processes out of the box.
- Visualization tooling allows for Topology viewing, Process Progress maps and Work Plan maps that maximizes end user productivity.
- Workbench enables drag-and-drop definition of Authorized CI Space, reducing time to value.
IBM® Tivoli® Service Request Manager overview
IBM® Tivoli® Service Request Manager is an integrated platform that helps you manage any type of critical asset or configuration item (CI) in your environment. Built from the ground up on the Information Technology Infrastructure Library (ITIL®) framework, Service Request Manager provides a comprehensive and modular approach to integrated service desk and service catalog management, enabling you to improve the efficiency of service delivery and drive down operating costs.
Service Request Manager includes an integration toolkit that you can use to configure integration with various IBM and non-IBM products. The product also provides best practices content and service offerings for additional value.
Product functions
IBM® Tivoli® Service Request Manager provides a comprehensive set of features and functions that help you manage service requests in your organization.
Integrated service management platform
The Service Request Manager product provides a single integrated platform through which you can efficiently manage all operational and IT asset classes and their incident, problem, change, release, and SLA management processes. Integrated data and change management enables you to easily analyze the impact of changes that occur across the environment as a result of service tickets. In addition, the platform provides integrated IT and non-IT asset management, an integrated automation workflow engine, and integrated relationship mapping and agentless discovery.
Integrated process management
The product provides out-of-the-box automation for change, configuration, incident, catalog request, and release management processes. These processes are managed by an integrated common graphical workflow engine that provides easy modification and customization. The workflow also supports management across other lifecycle processes for asset, procurement and contracts, enabling the use of one tool for an asset lifecycle process customization.
Rich integration modules
Service Request Manager integrates with a variety of operational management products (OMPs) and process management solutions. The platform facilitates true automation by linking OMPs, the data model, and process managers.
Integrated user interface
The Service Request Manager user interface provides its functions through a set of applications, which are grouped into modules and accessible through the Go To menu. All the applications share a common approach to displaying information and enabling user input and choices. Users have views into the service request environment based on their assigned roles.
Common service management tools
The product provides a comprehensive collection of tools that make your product environment flexible and easy to configure, with no coding required. Administrative changes to the user interface, workflows, communication templates, reports, and KPIs are easily accomplished on the fly with the application designer and database configuration tools. Other tools include a graphical workflow designer, enterprise data and transaction adapters, a KPI report builder, common security roles that span the IBM IT Service Management portfolio, and a modeling environment.
Reports and start centers
Service Request reports can help you understand the state of a particular aspect of your environment so that you can recognize when corrective measures are required. You can use the reports provided with Service Request Manager or design reports tailored to your specific requirements. In addition to the reports, the product provides out-of-the-box Key Performance Indicators (KPIs) that are displayed on most Service Request Manager start centers. A start center is a collection of links, notifications, work queues, and KPIs appropriate to a particular user role. The start center helps each user monitor his assignments and stay aware of conditions that might require his attention. Because all data objects are stored in the common database, users can pick virtually any object to be reported on a start center, and a large number of Web portals can access the data without any impact on performance.
Security
You can control which users can use individual applications.
