CiM has been providing the full range of Maximo professional services since 1997. Our multi-disciplinary team of highly trained Enterprise Asset Management and Information Technology professionals are focused exclusively on Maximo implementations and support.
We accompany our clients in all aspects of their Maximo implementation, from the initial assessment, through program design, development, user acceptance tests, end-user training and go-live. We also conduct post-implementation reviews to ensure continuous improvement.
Our approach has always been to implement Maximo as close as possible to what comes out of the box, with the goal of providing our clients with the advantages of a lean Maximo implementation that they will be able to migrate seamlessly and with minimum effort, allowing them to take rapid advantage of Maximo’s frequent increases in functionality.
CiM is the IBM Business Partner with the longest experience providing Maximo maintenance and support services in North America.
Our technical support personnel have many years of experience and a deep knowledge of all versions of Maximo from 4.x up to the current release. In most cases, they can resolve issues or answer requests on the initial call.
We provide level 1 and level 2 support in English and French to Maximo users in Canada. Response time is very quick and personalized. We offer premium service as our standard support plan, meaning that you can always deal with the same support technician, who will develop a very good knowledge of your specific Maximo implementation.
Some of the services we offer:
• Maximo installation
• Maximo configuration and customization
• Workflow configuration
• Interface implementation
• Custom report development
• CiM Standard Maximo reports
• Maximo training
• Go-live assistance and post-implementation support
• Maximo Help Desk support
• Maximo patch installation
• Server maintenance and performance optimization